My name is Susan Bland-Medicis. I have worked in healthcare since 1993. In the last thirty years I have been a patient, the sister of patients, the parent of patients, the wife of a patient and the frustrated daughter of a patient. I have worked with terminally ill children, the seriously and chronically mentally ill, addicts, survivors of stroke, and young families – honestly, I have worked with everyone. I am not a nurse or a doctor or any type of licensed medical professional and that is my strength. I have been a researcher, a data analyst, a patient satisfaction consultant, a patient experience consultant and a patient relations advocate. In these roles I have served as a translator; I translate data into stories, healthcare into plain English and I share the concerns of frightened humans with other healthcare professionals so that they can act upon the information I provide them with and make sure that patients and their loved ones get what they need to survive healthcare.